Whether your team needs help in planning, optimising what you do already, or delivering excellence, I have a suite of Lunch & Learn subjects designed to:
- improve your teamwork, communication and focus
- align your people, roles and goals, so that your team delivers objectives
- up-skill in emerging technologies for communication, reporting and business development
“Many thanks for delivering such an engaging session.
It was very well received.” Joanna Roberts, Arup
Lunch & Learn modules can be combined to create a customised session and each Lunch & Learn can be turned quickly and effectively into an Away Day or Team Workshop, half or full day session, according to the needs of you and your team.
“… well-timed, beautifully delivered and really insightful.
Thoroughly enjoyed.” Sue Haswell, Author of PR Superstar
Planning Modules
P1. Strategic Planning
P2. Audits, Profiles and Insights
P3. Turning Objectives into Results
P4. Stretch Goal Setting
P5. Re-defining Your Role
Optimisation Modules
O1. Defining Customer Personas
O2. Enhancing Customer Journeys
O3. Operational Excellence and Efficiency
O4. Team Communication and Collaboration
O5. Negotiation Skills
Delivery Modules
D1. Cross-Selling, Up-Selling and Back-Selling
D2. Communication Skills – digital
D3. Communication Skills – face to face
D4. Creating Advocacy from colleagues, customers and partners
D5. Dashboards, Analysis and Reporting
“Neil is an exceptional marketer, with an outstanding knowledge and commitment to the marketing and communications industry. Neil provided authoritative industry advice and knowledge… a visionary and a trend leader…”
Fiona Sherlock, Franchise Direct.
P1. Strategic Planning
From vision and mission to clear, prioritised and long term objectives that add true long term value and return on investment for the business
P2. Audits, Profiles and Insights
Take a fresh look at performance, people, products and process
P3. Turning Objectives into Results
Prioritising the most important activities, time, people and goals to optimise performance
P4. Stretch Goal Setting
Understanding strategic goals and turning intention, ownership, and focus of personal goals into sustainable and valuable behaviours to exceed team targets
P5. Re-defining Your Role
Driving innovation for personal and team improvements and increase competitiveness
O1. Defining Customer Personas
Creating professional intimacy for business growth through sustainable relationship development
O2. Enhancing Customer Journeys
Putting ‘customer first’ into practice, focusing on creating and developing authentic, interactive relationships through the three phases of engagement – awareness, conversion and retention
O3. Operational Excellence and Efficiency
Delve deeper into your processes and ways of working, to make incremental improvements that save time, money and valuable resources
O4. Team Communication and Collaboration
Sharing values and prioritised objectives
O5. Negotiation Skills
Creating and optimising symbiotic relationships for win-win outcomes with colleagues, management, customers and partners
D1. Cross-Selling, Up-Selling and Back-Selling
Skills and tools for optimising customer ‘lifetime value’ by communicating outcomes and value rather than features and benefits
D2. Communication Skills – digital
Become digitally extrovert through using appropriate content, messages and engagement by enhancing your LinkedIn, Twitter and other social network digital profiles
D3. Communication Skills – face to face
The art of listening, body language, empathy and charisma.
D4. Creating Advocacy from colleagues, customers and partners
Optimising references, testimonials, quotes and recommendations, for business development
D5. Dashboards, Analysis and Reporting
Turn information into intelligence to inform stronger decision making and enhanced reporting to the business, through digital dashboards and balanced scorecards
“Exceeded expectations – brilliant, very practical, insightful.
The workshop made me feel inspired, more confident – 10/10”
“Excellent workshop – To the point and v informative.
Now I can progress with confidence – 10/10”
“Many thanks for patience in explaining concepts – 10/10”
If you would like to book me for one or a series of Lunch & Learn sessions please email me to discuss the subject(s) you are considering and to check my availability.
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