Lunch and Learn

Whether your team needs help in planning, optimising what you do already, or delivering excellence, I have a suite of Lunch & Learn subjects designed to:

• improve your teamwork, communication and focus
• align your people, roles and goals, so that your team delivers objectives
• up-skill in emerging technologies for communication, reporting and business development

“Many thanks for delivering such an engaging session.
It was very well received.” Joanna Roberts, Arup

Lunch & Learn modules can be combined to create a customised session and each Lunch & Learn can be turned quickly and effectively into an Away Day or Team Workshop, half or full day session, according to the needs of you and your team.

“… well-timed, beautifully delivered and really insightful.
Thoroughly enjoyed.” Sue Haswell, Author of PR Superstar

Planning Modules

P1. Strategic Planning

P2. Audits, Profiles and Insights

P3. Turning Objectives into Results

P4. Stretch Goal Setting

P5. Re-defining Your Role

Optimisation Modules

O1. Defining Customer Personas

O2. Enhancing Customer Journeys

O3. Operational Excellence and Efficiency

O4. Team Communication and Collaboration

O5. Negotiation Skills

Delivery Modules

D1. Cross-Selling, Up-Selling and Back-Selling

D2. Communication Skills – digital

D3. Communication Skills – face to face

D4. Creating Advocacy from colleagues, customers and partners

D5. Dashboards, Analysis and Reporting

“Neil is an exceptional marketer, with an outstanding knowledge and commitment to the marketing and communications industry. Neil provided authoritative industry advice and knowledge… a visionary and a trend leader…”
Fiona Sherlock, Franchise Direct.

P1. Strategic Planning

From vision and mission to clear, prioritised and long term objectives that add true long term value and return on investment for the business

P2. Audits, Profiles and Insights

Take a fresh look at performance, people, products and process

P3. Turning Objectives into Results

Prioritising the most important activities, time, people and goals to optimise performance

P4. Stretch Goal Setting

Understanding strategic goals and turning intention, ownership, and focus of personal goals into sustainable and valuable behaviours to exceed team targets

P5. Re-defining Your Role

Driving innovation for personal and team improvements and increase competitiveness

O1. Defining Customer Personas

Creating professional intimacy for business growth through sustainable relationship development

O2. Enhancing Customer Journeys

Putting ‘customer first’ into practice, focusing on creating and developing authentic, interactive relationships through the three phases of engagement – awareness, conversion and retention

O3. Operational Excellence and Efficiency

Delve deeper into your processes and ways of working, to make incremental improvements that save time, money and valuable resources

O4. Team Communication and Collaboration

Sharing values and prioritised objectives

O5. Negotiation Skills

Creating and optimising symbiotic relationships for win-win outcomes with colleagues, management, customers and partners

D1. Cross-Selling, Up-Selling and Back-Selling

Skills and tools for optimising customer ‘lifetime value’ by communicating outcomes and value rather than features and benefits

D2. Communication Skills – digital

Become digitally extrovert through using appropriate content, messages and engagement by enhancing your LinkedIn, Twitter and other social network digital profiles

D3. Communication Skills – face to face

The art of listening, body language, empathy and charisma.

D4. Creating Advocacy from colleagues, customers and partners

Optimising references, testimonials, quotes and recommendations, for business development

D5. Dashboards, Analysis and Reporting

Turn information into intelligence to inform stronger decision making and enhanced reporting to the business, through digital dashboards and balanced scorecards

“Exceeded expectations – brilliant, very practical, insightful.
The workshop made me feel inspired, more confident – 10/10”
“Excellent workshop – To the point and v informative.
Now I can progress with confidence – 10/10”
“Many thanks for patience in explaining concepts – 10/10”

If you would like to book me for one or a series of Lunch & Learn sessions please email me to discuss the subject(s) you are considering and to check my availability.