Neil Wilkins takes us through techniques and tips for handling crisis, in both personal and professional life.

Neil discusses:
– Redundancy
– Bereavement
– Running out of cashflow
– Disasters at work
– Customer complaints

He shares his top tips, including:
“Take care of the practicalities”
“Affirm the smallest of accomplishments in pursuit of the mission”
“Reframe the crisis into an opportunity not a threat”
“Deep breath, stay calm, work from the full picture”
“Apologise and mean it”